Terms & Conditions

Last updated: 14th August 2026

These Terms & Conditions apply to cleaning services provided by Presko Cleaning Services ("Presko", "we", "us" or "our"). By booking or engaging our services, you agree to these Terms & Conditions.

1. Bookings, Deposits and Quotes

All cleaning services must be booked in advance and are subject to availability.

Quotes are provided based on the information supplied by the client and, where applicable, an assessment of the property or premises.

Quotes are valid for 7 days unless otherwise stated and may be subject to change if the scope of work or requirements change.

A booking is considered confirmed once the service has been agreed upon by both parties.

A 50% deposit may be required prior to work commencing for larger residential cleaning services, such as deep cleans. The requirement for a deposit will be determined by Presko Cleaning Services at its discretion and will be communicated to the client at the time of booking.

2. Services and Scope of Work

Cleaning services will be provided according to the service agreed upon at the time of booking.

The scope of work may vary depending on whether the booking is for regular cleaning, deep cleaning, end of lease cleaning or commercial cleaning.

Presko will discuss any specific requirements with the client before commencing the service.

Additional work requested outside the agreed scope may incur additional charges. Any significant additional work or charges will be discussed with the client before proceeding where reasonably practicable.

3. Access to the Property

Clients are responsible for providing safe and reasonable access to the property or premises at the agreed booking time.

Where keys, access codes or other entry arrangements are required, these must be provided to Presko before the scheduled service.

If access cannot be provided and the cleaning service cannot proceed, the booking may be treated as a cancellation and the applicable cancellation terms may apply.

Clients should ensure that pets are appropriately secured where necessary and that the property is reasonably accessible for cleaning.

4. Cancellation and Rescheduling

We understand that plans can change. We ask clients to provide at least 24 hours' notice if they need to cancel or reschedule a booking.

Cancellations or rescheduling requests received less than 24 hours before the scheduled service may incur a cancellation fee of 25% of approved quoted amount.

Failure to provide access to the property at the scheduled time may also be treated as a late cancellation.

For recurring cleaning services, repeated cancellations or changes may result in the regular booking arrangement being reviewed or cancelled.

Presko may waive a cancellation fee at its discretion in exceptional circumstances.

5. Late Cancellations and Cancellation Fees

Where a cancellation fee applies, the client will be notified of the applicable charge.

Cancellation fees are intended to compensate for time reserved for the booking and the difficulty of reallocating that appointment at short notice.

Any applicable cancellation fee will be included on the client's invoice.

6. Payment and Invoices

Following completion of a cleaning service, Presko will issue an invoice to the client.

Payment may be made by:

Bank transfer; or
Secure card payment through Stripe.

Payment is due within 1 business day of the invoice date unless otherwise agreed in writing.

Overdue invoices may result in future bookings being postponed or cancelled until outstanding amounts have been paid.

Presko reserves the right to charge reasonable costs associated with recovering overdue payments where permitted by law.

7. Additional Services or Work Outside the Agreed Scope

If a client requests additional cleaning or services outside the original agreed scope, additional charges may apply.

Where reasonably practicable, Presko will discuss any additional work and associated costs with the client before proceeding.

For commercial clients, any ongoing changes to the scope of work may require the cleaning agreement or quote to be reviewed.

8. Customer Responsibilities

Clients are responsible for:

Providing accurate information about the property and cleaning requirements.
Providing safe and reasonable access to the property.
Advising Presko of any hazards, fragile items, sensitive surfaces or other conditions that may affect the cleaning service.
Removing valuable, fragile or personal items where appropriate.
Ensuring the property is reasonably accessible for the agreed cleaning service.

Presko reserves the right to decline or stop a service if conditions are considered unsafe or if the property presents a significant health or safety risk.

9. Damage and Existing Conditions

Presko takes reasonable care when providing cleaning services.

Clients should advise Presko before the service of any existing damage, defects, fragile surfaces, delicate items or other conditions that require special care.

Presko is not responsible for pre-existing damage, deterioration, defects or conditions that become apparent during the cleaning process.

Where an item or surface requires specialised cleaning or treatment outside the normal scope of the service, Presko may decline to clean it or recommend an appropriate specialist.

Any concerns regarding damage allegedly caused during a cleaning service should be raised with Presko as soon as reasonably practicable.

10. Satisfaction and Complaints

Presko is committed to providing reliable, high-quality cleaning services.

If you are unhappy with any aspect of a cleaning service, please contact us as soon as possible so that we can discuss the concern and, where appropriate, arrange a reasonable resolution.

For regular cleaning clients, concerns should ideally be raised promptly after the service so that any required follow-up can be addressed.

Complaints will be considered fairly and on a case-by-case basis.

11. Presko's Right to Cancel or Refuse a Booking

Presko reserves the right to decline, cancel or discontinue a cleaning service where reasonably necessary, including where:

The property presents an unsafe working environment.
There is a risk of harm to the cleaner or others.
The property contains hazardous materials or conditions outside the agreed scope of service.
The client behaves in an abusive, threatening or inappropriate manner.
The agreed service cannot reasonably be completed.
An account or previous invoice remains unpaid.

Where possible, Presko will provide reasonable notice if a booking needs to be cancelled.

12. Limitation of Liability

Presko takes reasonable care when providing cleaning services but cannot accept responsibility for loss or damage arising from pre-existing conditions, normal wear and tear, improperly installed or defective items, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable Australian law.

13. Changes to These Terms

Presko Cleaning Services may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this website.

Where a material change affects an existing ongoing service arrangement, Presko will communicate the change to the client where reasonably appropriate.

14. Contact Us

If you have any questions regarding these Terms & Conditions, your booking or our cleaning services, please contact:

Presko Cleaning Services

Email: support@preskocleaning.com.au
Phone: 0450 763 334

By booking or engaging Presko Cleaning Services, you acknowledge that you have read and agreed to these Terms & Conditions.